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| - I've come to this Taco Bell a lot, multiple times a week most of the time, and I've never had such a terrible experience. They took an unusually long amount of time to get us our food in the drive through, and when we got our food we had barely any sauce even though we had four people. When we asked for more sauce she literally gave us ONE more packet of sauce. Even her co-worker questioned what she did, as it was terrible customer service, saying "That's it?!," and she replied "If they want more they can get it." Seeing as the other employee seemed nice, we didn't want to be rude so we pulled around and I went inside and grabbed more sauce. But it doesn't end there, once we got home we realized that we we're missing a burrito that we had PAYED for. We called the restaurant to make a complaint and the supposed manager picked up and it was the same lady who gave us one packet of sauce at the drive through, "Dory," if that's even her real name. She wouldn't tell us who her higher up was, probably because she knows what she did wrong, and when we asked for her last name she wouldn't tell us that either, "just Dory," she said. We asked who her district manager was and she was hesitant but gave us the name Mark, just Mark. No last name again, so now we asked for his last name and really hesitantly this time, as if thinking, said District. Mark District... I'm not sure if that's a real name or not, she gave me plenty of reason to believe it isn't, but I plan on finding out. After that we had had enough and simply hung up. Haven't had such a poor experience before.
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