Vi and Sau are wonderful. They are always charming and genuinely want you to be happy. Not only do they have a great customer service, but i've never been happier with how my nails look and feel. Vi kills it every time she does my nails, and my nails are so much stronger. I refuse to go anywhere else now.
Its unfortunate that they have gotten negative reviews, because a lot of them are usually due to miscommunication. I've sat next to many satisfied customers at their shop who swear by them as well. Just try to be as specific as you can when you ask them for something because they will do exactly as you ask. If you do, you'll find your favorite nail salon, just like I did.