A while back, I was having issues with my running shoes (which weren't purchased here) & stopped in to mainly get my feet checked out.
Dexter was fantastic. He watched me run (inside the store) to make sure my form was correct & offered suggestions on how to run better. I appreciated the fact that he didn't try to sell me on any of the shoes they sell, or any unnecessary products.
As others have mentioned, the shop isn't too big & doesn't have a ton of product. I love that they're locally owned & have been able to open another location in the university area.
Their prices fall in line with other big box retailers.