We scheduled a taxi the night before an early flight to take us to the airport. Fifteen minutes after our scheduled pick-up time that morning, we called to let them know no one had shown up yet. Whoever answered just gave us some guy's cell phone number who never answered or ever bothered to call us back. After calling the company back, they finally found someone who could bring us to the airport, a full hour after our originally scheduled time. We did actually make our flight, miraculously. In the future, I'd rather just pay for long term parking than deal with this hassle and stress. I would recommend calling anyone else before you trust these people with something important like driving you to the airport.