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| - I feel kind of bad giving out my first 1-star review, but hopefully I'll go back and give it another review. I got a menu from this place in some flier and it's been on my fridge taunting me for the past week or so. I finally got the pizza craving, and it was conveniently on a Friday when Rosati's offers double coupons, turning a $5 off an order of $20 or more into $10 off. Definitely not bad, because I think they're a little over-priced and without the coupon/double coupon incentive wouldn't go back.
Anyway, I wasn't surprised that we weren't the only ones wanting pizza on a Friday and had no problem with the 1 hour delivery time quoted for my pizza and salad. An hour and a half later, the guy shows up with the pizza and no salad. He won't just say screw it to the salad and adjust the bill because then we're under the necessary $20 mark for the coupon, but he says he'll be right back and it won't take nearly as long as the pizza did. We settled into the pizza, which turned out to be cold around the edges and lukewarm in the middle, and really soggy. Not soggy like the thin crust was buckling under the weight of the toppings (though probably that too), but soggy like the crust was sitting under wet toppings for way too long and it just turned into mush. Still, it was fairly tasty for cold and soggy and I could see the potential for a decent pizza. After 45 minutes there's no salad so we call and ask if it could just be canceled. She says he's already on the way, so no, but offers us coupons. I'm guessing more coupons that just came with the pizza. we explain the shiteous experience and she doesn't sound surprised but doesn't offer to right the situation in anyway either. Finally the guy came with the salad a little over an hour after his first visit and just under 3 hours after we ordered. We weren't hungry at that point, but I had the salad the next day for lunch, with leftover pizza crisped up in the oven. Both were decent.
I emailed Rosati's with what I wrote here because I'm honestly not used to this crappy of service. If they contact me, I'll try them again and redo this review. If you're reading this, I guess they haven't yet.
Bottom line: Probably good pizza, but there's a catch-22 of being overpriced without coupons and overly busy when coupons are offered. My advice would be to order in or carry out.
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