WORST rental car experience ever!! My GPS was broken but I could not go back to the airport since it was business trip. When I returned the car I checked and was told it's not charged but it was charged for full 4 days (Yes, I should look through my receipt rather than believing the guy but I was with my boss and couldn't take time). I called AVIS customer service but they said I have to talk to the manager at the location to verify if it was actually broken. I've been calling....no kidding, kept forwarded wrongfully to general customer service by automated service just to be told I have to call the local number which I was calling. One of the customer service person told me not to select anything so it will stay at local office so I tried. I kept speaker on and on hold for 20 min, at least 5 times. I left several message. No one called back. It was my company expense so I tried really hard to make it right but I gave up after wasting so much of my time and draining up my energy.
I don't mind if there is a mistake, that happens, but the way that location handle customers is simply unacceptable.