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  • Before today I have never written a bad review for any business. Today I posted several about this place! It's hard enough in these trying times to keep a big family fed. So when I spend my hard earned money I don't expect nor will I tolerate being treated with such disrespect! Two weeks ago Monday I took the family for Mexican food here. We all four ordered the Enchilada Special with Two Chicken Enchilada's rice/beans and a drink. We also ordered chips and salsa for an appetizer. I asked for the chips before she brought the food and she said she would but didn't. Not a big deal but you usually get to eat some chips and salsa while waiting. Everything comes at once and the sauce on the enchilada looked weird but we were dealing with it. My wife takes a bite while we are eating chips and gets a chunk of ice. Turns out this place puts ice in their lettuce to keep it fresh. Again not a big deal till you grab a big handful of ice and lettuce and put it on top of hot enchilada's! I immediately took my wives plate to the counter and show the girl who takes the plate to the back of the restaurant to show the manager. She returns and says "we can pick the ice out or make you new ones". Really not a good answer! I went back to the table and looked through all four plates and all had ice in lettuce and it was now melting down in the food. Unacceptable! I returned to the counter and told the girls we were not happy and would like to have something different. Again she goes to talk to a manager in the back of the place and returns to say: "we can make you the same thing but you can't have anything different". Again...not a good answer. I asked to speak to the manager. I'm she won't come out! I ask why and was told "she doesn't speak English". This didn't make me any happier because I'm pretty sure to be an American Citizen you have to speak English. And for sure if you are in management at a chain restaurant in Peoria Arizona you need to speak English. I'm frustrated, hungry and not getting any cooperation from server and am dealing with management who doesn't speak English. On top of the rest of the normal stuff we deal with in our day! I ask for a refund and we will just take our business elsewhere! I'm told NO Again! I threaten to call the PD and they tell me go ahead. I return a week later to see if I can talk to a day manager who speaks English. As soon as I mentioned what happened he immediately knew about the entire situation. I ask him if he was the manager on duty and he said no that they called him on the phone. That he knew about me wanting to call PD and he was the one who said go ahead! He further goes on to insult me by saying that we ate the crappy food that we were served and just wanted something for nothing. So far from the truth. Truth be known I had to pay for dinner twice that night and no I'm not happy and I'm not going to take it sitting down! You gave terrible service you served terrible food and the management did nothing to make a repeat customer since your opening feel good about spending his hard earned money at your place of business. I don't want anything from Filiberto's. Not even an apology! I just want to let all the hard working families in Peoria AZ how bad this place treated me and my family!
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