Thanks to the other reviews I wasn't expecting a lot. Yes, lots of confusion at C Rock.
Don't expect anything to happen when it's suppose to.
I ordered mulch and boulders in the same load. Mulch goes in, some boulders go in, big boss comes by and stops it all, says the driver has to deliver a load of dirt...to another unhappy customer. So they dump the load back into the mulch pile, rocks and all. How does such a company stay in business I have no idea. The boss is a micro manager so the employees try, but can't really do anything.
It makes sense what other reviewers are saying...getting clean material is going to be hit and miss. And looking at the yard you can see it's a mess. They have a mountain of dirt and they've piled an even bigger pile of rock on top of. They try to pull the dirt out from under the rock but it doesn't really work. This is not a place you can order over the phone and expect to actually get. You have to go there. I don't think this is because they're dishonest, just don't seem to understand why they can't mix materials.
But they are really cheap on some things.
I found them honest and willing to try and fix mistakes, but boy do they make a lot of mistakes. My suggestion is you have to be there to see what they dump into the truck. If you wait until they dump on your site you're screwed. They may want to fix it but they're just unable to perform simple tasks. You have to supervise every step. Do not pay unless they say they're ready to load the truck right then...money drives everything there. Ask for a refund and all of sudden the big boss can answer a phone and things happen...screwing some other customer no doubt, but that's their problem. After the truck is loaded stay there until it leaves the yard because you just don't know what they're going to do.
It was very entertaining to watch this show. I would use them again if what I needed was a lot cheaper and I watched every step. But I'm close by so making the several trips there wasn't a huge deal. Forget about calling them...you have to be there so you can say "refund my money" and then you're next in line.