I have been using Yelp for over a year and never wrote a review. I had to after trying Chizona Pizza. I live nearby so was always curious. My wife and I ordered a sub and a pizza. They delivered it and when I unwrapped it I noticed they gave me the wrong sub. I called to let them know, they argued saying I ordered something different. I was very specific when I ordered the first time and the guy even repeated it on the phone at the end of the order, so it was very clear they just dropped the ball. He never apologized once and asked me to drive there to pick up a new one if I really wanted it. I just told him to refund me on my card instead, as he sounded pretty pissed and I wasn't about to risk having a very angry guy remake me the sub I actually ordered. I was pretty bummed about the experience as I was excited to finally order from there. Oh and by the way, we could barely eat the pizza...it was very below mediocre. Most frozen pizzas are better. :( We should have never strayed from Barros.
.....quick update (months later)...they actually didnt refund the cost of the sub, instead they recharged me just for the pizza. So I paid for 2 pizzas and a sub and really received 1 pizza and the wrong sub. I had to go into the restaurant on a specific day to talk to the right manager to get it straighten out. I also had to provide my bank account transaction history to show it...this is a true story, and it is almost hillarious by the end of it all. Lordy.