I am sad to see so many negative reviews for this place. I have gone a couple times with my son and we have made a few really cool things. The key to this place is ASKING for help, not just sitting around expecting someone to instruct you on what to do, the people that work there do not have the ability to read minds.
The prices are a little high, but they also have some pieces that are really inexpensive. It is a fun way to spend an afternoon with a kid. I have also gone in and been set up with the "Create It" box for one of my girl's night's and it was a blast. Give this place a chance, it is fun for everyone.