| rev:text
| - I went to Pizza Milano for lunch with a group of 5 coworkers on a casual Monday around 11:45AM (their choice). I have been to the restaurant in the past and have had sub par food and service, so was not expecting much to begin with. What ended up happening was one of the worst downtown dining experiences I have had to date.
To begin, our waitress took too long to come over to greet us. Once she did all she said was "you ready?" Sure ma'am... I guess we are. We all ordered simple items, a small pepperoni pizza, small mushroom pizza and side salad, buffalo chicken salad, sandwich and onion rings, and I ordered a small broccoli pizza and a side salad. We all ordered water or soft drinks.
I received my side salad first, with no silverware and packet dressing. The other diner who ordered a side salad, never received hers.
The buffalo chicken salad came out next 5-7 minutes later. Overall, the diner said it was fine and a good size, but again came with packet dressing.
Next came the pepperoni pizza (fine) and the mushroom pizza (also fine) - which came in the wrong size. Still no silverware or drinks.
Finally, we receive silverware and the sandwich and onion rings which were decent. Still no drinks, and my pizza is nowhere to be found. At this time, another waitress comes up to our table and proceeds to argue with our waitress IN FRONT OF US about she gave our diner the wrong pizza. After their argument, I remind them that I am still missing my food and we are still lacking drinks. We have now hit 12:20PM.
They clearly forgot my Pizza all together, because 10 minutes later they tell me they are cooking it and it should be out soon. I received my pizza at 12:45 after one of our diners had to leave to go back to work. No apology, no admittance of the mess up, nothing. Once I received my pizza, it was fine, but overall the quality of the food here does not compare with other places.
We finally received our checks at 1:15PM which were incorrect (at this point expected). They made zero effort to rectify the many mistakes other than telling me that they took $1.50 off of my check.
Needless to say, Cafe Milano will no longer be receiving my business as there are MANY other Pizza restaurants in downtown which exceed them in both service and food quality. I would highly recommend going to Monte Cellos or Giovanni's instead when you are looking for a quick pizza lunch downtown.
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