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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I recently signed up for the IndiCard App for service industry workers to receive a discount from restaurants. So my husband and I saw Oscar's had a 20% off offer and wanted to give them a try. We walked in Tuesday night with no reservation and were seated promptly in the center most table facing down Fremont st. We were impressed by the ambiance and the view and were both super excited to dine there expecting nothing but an exceptional dining experience. Boy... were looks deceiving. Our waitress approached our table and I immediately told her about my IndiCard discount because I know as a server I like to know about discounts ahead of time. She wasn't familiar with the card, which I understood because I was new to it as well, and said she needed to ask her manager which was fine. About 7 min later a well dressed man who I assumed was a manager approached and noticed we only still had water and asked if we were ready to order so we told him our entire order... an old fashioned, a fruity cocktail for me, and the filet mignon medium rare Oscar style with 3 sides of Brussels sprouts, creamed corn and onion strings. Our drinks arrived, they were ok, the old fashioned was kinda syrupy. Our food arrived with all three side and the filet mignon but not Oscar styled. We informed the food runner that was missing and he went to find the server. As we waited we cut into the filet which was burnt on the outside and blue on the inside. My husband and I both felt it tasted like whopper meat from Burger King it was so charred. Our sever returned to tell us our "Oscar style" was on its way and we told her our filet tasted burnt. She took it to have a new one made and we were left with out creamed corn, Brussels sprout and onion straw sides left on the table so we ate those. Another 10-15 min went by and we finished our sides without being checked on by our server or manager who took our order. By then I realized we had been there a while and all we had to show were ok drinks, bread, and side dishes that were now either gone or cold and we had no steak or apology for how long it was all taking. So I decided for the first time In my service industry life to grab my husband and get up and leave without paying for anything. I would normally tip too because it sometimes isn't the servers fault but I believe it was all around a bad experience from every person we interacted with. I walked right up to the manager who took our order and told him how severely disappointed I was in our service and I just wanted to leave and we did. It's so sad they have such a wonderful ambiance and dining room that screams you should have a great dining experience but unfortunately I will never go back again... discount or not.
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