My first 2 visits were fantastic. It is very high in price but it is really clean and most of the technicians do a great job. But the technician I got the last 2 times was terrible. I told her specifically what I wanted multiple times. What I got was all the the length taken off my nails, a weird diagonal shape and polish pooling at my cuticles. When I politely and tactfully attempted to tell her about mistakes, she snapped back at me each time. I spent 6 weeks trying to grow my nails out, just to have it all ruined by a bad technician. When I spoke to the manager, he did nothing. Just said "Ok". I've spent over $600 in 4 visits. I will not be back.