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| - Keeping everything in perspective, you should know my wife and I LOVE, LOVE, LOVE Cajun/Creole food and have experienced the ultimate of Louisiana cuisine at places like Chef Paul Prudhomme's K Paul's Louisiana Kitchen in New Orleans, to far more modest establishments around the country... all of which still provided very enjoyable, tasty and authentic Cajun style food.
When we visited this Popeyes on July 9th, being fast food after all, we did not expect them to rival any of those other establishments, but hoped they'd at least provide a quick Cajun fix. Unfortunately they failed miserably on a few very key points
I will start with the positive. The staff was very friendly and took our order for Blackened Chicken tenders, Red Beans & Rice and Cajun fries promptly and accurately at 3:11pm
Unfortunately it all went downhill from there. We received our order at 3:13pm, grabbed some napkins and by the time we got to our table less than a minute after receiving our order the food was cool (beans and fries) to barely lukewarm (chicken).
We immediately went back to the counter (now approx 3:15pm) to tell them our food was cold. Again the staff was great and said they'd take care of it IMMEDIATELY. While we were waiting for our meal replacement I noticed a manager, advised him what happened and that he might want to check food temps to see if they met Health Code standards. He immediately went behind the counter and checked the temperature of the Blackened Chicken and Red Bean & Rice containers by touch (not a thermometer) and instructed the staff to pull the Cajun chicken from under the warmers.
No doubt this was why at 3:26pm I was still waiting for our replacement order. A few minutes later our replacement food finally came and while warm enough to eat, it was not what we would consider to be "freshly prepared hot". In addition the Blackened Chicken was not spicy or "crusty" as is the case at any real Cajun/Creole restaurant. It frankly tasted like reheated precooked chicken dusted in bargain brand store bought Cajun spice mix.
In addition, the Cajun fries were a complete joke. For 1.99 we got a total of 16 fries in varying sizes... which works out to 12.4 cents apiece. Seriously... 16 fries for 1.99. The flavor was also so unappealing that even sharing the 16 fries between us there were still 3 left when we discarded our trash. Haven't these guys ever checked out their competition? Someone at Popeye's corporate needs to walk a block to the In N Out to see what the words Value, Hot, Flavorful and Consistent Quality really mean.
No doubt there are loyal Popeyes fans everywhere that will discount our opinion and they are entitled to theirs. This Popeyes is new and is perhaps not representative of the chain in general, but our experience was so unappealing we'll never give any Popeyes location our business. There are too many better tasting and higher quality choices available.
It's nice to see companies opening new locations because it creates jobs and we hope for that reason alone they get their act together and are able to stay in business.
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