Tonight was my first time trying Babbo and I'm sad to say i wasn't impressed.
PROS: easy to go parking, friendly staff, nice interior, and decent bread.
CONS: They need to improve their online ordering process. The reason I picked Babbo was it was close and they did online ordering. I placed my order and got the Confirmation email saying average to go time is 20 min. I show up 20 min later and when I got to the counter the gal (who was very nice) told me my order was not in their system yet. She proceeded to say the company they use for online orders FAXES the the orders to them and then the team turns around and types the order into their computer. So my order had been sitting on their fax machine until I showed up. The gal thanked me for being patient and typed in my order so the kitchen would start making it. Hmmmm. What good is having online ordering if you are still relying on faxes and hand keying orders in?? Talk about a gap in their process. Sadly I had to wait another 15-20 min....which had I have known that I would have shopped longer in the area. When I eventually got my food it was just meh. I thought the calzone was just ok. While the ingredients seemed pretty solid, the dough was super thin. I also got fettuccini Alfredo and it was just ok as well. The noodles tasted a little stale (like they were sitting under a heat lamp for a bit) and the sauce was a bit bland.
I'll try most places twice...So I hope the 2nd time is better.