*30-45 Minutes wait time to speak with customer service. Typical.
* Website Provider List not updated. After numerous calls to providers, finding many listed are not accepting HMO Insurance.
* Website fails to update. Reports an error and tells you to call customer service.
* Anthem pushes you into home delivery for medications or be forced to pay higher at the pharmacy.
* After you choose home delivery for medication they wait for approval from your doctor and when there is no response from you doctor, rather than notify you, they just don't deliver your medication.