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| - I have no idea why this place is so highly rated. In October 2012, I came to this establishment saw the doctor and received the prescription. I did not get my glasses right away because there was a mix up with my insurance and I would need to wait until January until my insurance reset.
Come the new year I called the office to set up time to get my glasses. At this point Paradise Valley Eye Care had informed me they did not have my prescription on file because I saw Dr. Christiansen. Well come to find out the doctor had no record of my visit. It was not until April that they found my prescription and had it sent over. I went and ordered my glasses-finally there was light at the end of the tunnel! My appointment was for early June to order pick out my glasses. I was told my glasses would take 2-4 weeks to arrive. July comes around and I have yet to hear if my glasses had arrived. I called the office and they stated my glasses arrived three weeks ago. Assuming positive intent and the possibility the my cell phone did not receive the call, i let it go. I went in to try on my glasses and became incredibly sick due to the stigmitism. They said nothing could be done and I would need to see the doctor again to be re-examined. I had my appointment the next day and it was determined I would not need a prescription with stigmitism. Reordered my glasses and started to play the waiting game.
Again I was told it would take 2-4 weeks. 4 weeks had gone by and again I never heard about my glasses and had to call. Again I was told I was called 3 weeks ago and they had my glasses. I had them double check the number to make sure they were calling the right person, my information was correct. I arrived at the Paradise Valley Eye Care, and the ladies at the front desk had informed me I must have been mistaken because they did not receive my glasses and did not give me a call. I reminded them that I called them and they told me the glasses were there. After more research the front desk had said that they had record of the glasses being received and even signed for them-but they could not find them. They offered to have me pick up a new pair of glasses and wait 2-4 weeks or go with the ones I had. I really liked the ones I picked out, so I decided to go with the glasses I had originally picked up. Again the same old story, I would need to wait 2-4 weeks and they would call me to pick up my glasses. As you can imagine the same situation occurred again, where they "supposedly called me" and the glasses were there.
Now on September 14th, I went in for hopefully the last time to get my glasses. Again tried on the glasses, and what do you know-they only removed the stigmatism from one of the lens. So I knew immediately when I started to get sick. Come to find out there were two prescriptions, one that showed no stigmatism and the other that showed one. Ironically they could fix this problem on the spot (It is my wonder why they did not do this the first time around)-Finally after almost a year of getting my initial eye exam, I have my set of glasses.
Now Eric and some older women who would not give me her name (which I found really odd) were very sympathetic to my situation. They gave me a eye glass case, a pretty one. But truth be told after this ordeal I expected something more than a damn eye glass case. In summary this office is unorganized, unprofessional, horrible customer service and a place I highly recommend on not using. The office had several opportunities to show great customer service in all of my times that I went back to the office-but they severely failed every time!
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