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| - This place must not be too busy or this where they send their bad employees. As I pulled up it looked like the entire crew was standing outside smoking. Minus the poor guy holding a sign on the street. How degrading is that ? When they saw me they all scrambled like ants flicking lit cigarettes in every direction. Really can you say fire hazard ? I was shown inside and told there was a restroom, water, coffee, and magazines. Well the bathroom was disgusting, the water fountain was greasy and dirty, the coffee was empty except for the stains on the counter, and the magazines were old. Oh and even if I wanted water there were no cups. I expect the shop to be dirty but the lobby should be clean at least. Likewise, if you offer something to a customer make sure it's available. The store has banners plastered across the store and even a guy holding a sign on the street saying oil change $ 24.99. This is clearly a ploy as their intent is to upsell you on everything under the sun. I was told mr car required synthetic oil, which is a lie. It was recommended that I get new wipers, air filter, cabin filter, radiator flush, transmission flush, and new tires. For a second I thought I was at a used car dealership. The quote was close to $ 1000. Really I thought I came in for your $ 24.99 oil change ? Of course after you say no a million times there is one last upsell for just $ 10 more we will clean your windows and vacuum you car. What a joke who pays for that ? Hello a car wash that includes those services is just $ 10. When I politley asked for the manager the counter rep opened a door behind him and I could clearly here someone snoring in the office !!! Wow must be nice to take a nap on the job ! I explained to the manager, as he yawned, about the lack of services available that were offered and my dismay regarding unsolicited upsells. His response was "sorry we have been busy and they make us do that ". I was informed by the manager that upper management send in fake customers all the time to make sure they offer more then just oil changes. WOW ! That's shocking ! Busy doing what socializing and smoking ? And how would he know if the shop was busy ? He was asleep in his office !!! Don't waste your time going here go to Goodyear where you get a synthetic oil change for $ 20 without being hassled for unwanted services.
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