Its really a hit or miss place.
Most recent incident occurred after the order was placed online and call in before pick up to verify the order - all of this was confirmed. At pick up, nothing was done correctly but each pie had to go out the door to the all girls group so they could have food.
Initial responses to resolve this was handled well. The follow up was embarrassing as my sorority sister got to deal with all of this for me as I was indisposed. When I returned to handle it all - things went over smoothly and an apology given. There was a new manager which had been relocated to the west location from the skirts of Waukesha.
Le sigh - it's domino's so you just make do. Or I guess you may want to.