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| - Last night we dined here...disappointing does not even begin to describe our dining experience. We walked over from our casita about 1910pm and wanted a patio table. I would say the restaurant was mediocre busy but not what I would call slammed. There was a wedding party and the music from the reception was overwhelming to the lobby of this beautiful resort and this restaurant. It's a shame that such an an amazing resort doesn't have a venue away from the hotel guests and bar and restaurant guests to avoid all the noise from the wedding party. Hearing the blaring sound of The Macarena or The Electric Slide while having a nice dining experience isn't what one usually thinks of when in a resort of this caliber... that's more on the level of the Holiday Inn where the wedding and events take place where the general hotel guests are. We were told by the hostess, with the manager next her, that they would seat us in 'about 10 minutes'. Frances, the manager, told us how busy they were and all about this wedding party. I guess as someone who works in the service industry , I don't really understand when a manager tells his guests about the busy-ness of a place. Handle it, manager. Not to be an unsympathetic person, but this is an expensive resort that people don't generally come to so that they can leave in the search of food; people, like us, come here for tranquility. We stayed here when this resort was under the Waldorf Astoria brand and we can tell a lot has changed. At any rate, we went into the bar to have a glass of wine and even the bar, which is beautiful, was a mess. The manager was in and out and the bartender was all alone. Therefore, it was slow and it was no wonder there was spilled wine on two bar stools and spilled sugar? or some 'other white powder substance '??? all over the main coffee table that got acknowledged but NEVER wiped up! Not okay. At 2052pm, needless to say it had been WAY past our ten minute wait time. I thought better of dining at Palo Verde , as the same manager was also managing the bar... it was a mess and that spoke to me. We had such a great experience earlier at The Golf Club, we were going to go there instead , because clearly, we had been forgotten. We then noticed the Golf Club was closing in about 6 minutes and we would not make it for dinner. My husband had now approached the hostess and she admitted that she forgot about us . Wow. We were seated because again, we did not want to leave the resort. This was it! The Grill is closed for renovation .. what options did we have? As the night before , we had an awful experience at The Spotted Donkey, the resorts other dining option. I refused to go back. We now waited at our table for 25 minutes for ANYONE to even acknowledge us! Finally a waiter approached us and we advised him of our wait. He promised to return. Fifteen minutes later : no one. The manager appears. We have no wine order taken. My husband has no menu , but an extra wine list. I joked, 'THIS is not our night !' Guess what else? NO special left. My husband ordered the Porchetta, haha , the manager returns , THAT is gone too. My salad , the Butter Lettuces and Vinagrette was so salty , but I was over trying to make this right. My husband had the Asparagus Bisque , it was actually very good .. but so little was given for the cost. We both went with filets. How could they possibly mess up that? IT was good.. salty but good. The Bleu Cheese sauce , I felt would be too much so I had mine held and I'm glad I made that call. Again, salt salt and more salt. Dinner arrived and there are no napkins. My God. We have to flag someone down for that. Bread? Yeah, that too. The Chocolate Sphere was an amazing dessert ... one that was truly unique and very good . It's served as a ball of beautiful chocolate that encases two mousses .. and hot, dark chocolate is drizzled over the sphere and it disappears to the encased chocolate mousse and hazelnut mousse. I was impressed and glad my husband ordered it. In the end, the manager apologized for our 'rough start'. He comp'd the apps and our glasses of wine. This is the thing, we didn't come for this stay with an intent of getting anything for free, we came to take a break from the world and our busy lives in a very Zen like place. It's expensive and we both think the quality AND the level of service should match the resort and this just does not. Comp'd or not, this was a sad excuse for a 'upscale' dining experience. I hope it improves and maybe with new management when we return.
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