Great managers, and staff. Solved a problem for me that the On line customer service center would have screwed me on. If you buy something online and have a problem go local. You will be amazed at the difference in how you are treated. The CSR rep. actually hung up on me when I tried to explain the mfr. took over 14 days to tell me I should have bought a different projector. They traded an Epson for my not quiet ready for 64 bit Ben Q, without any hassle(store). I had documentation. It really ticked me off that the Ben Q projector was manufactured in Feb. of this year but the online rep. told me she could not help.The store treated me like family. I made sure I spent $100 there out of gratitude. Also unless you want to be frustrated, buy Epson instead of Ben Q. I also have to send back another item that they told me I needed. Just got the RMA today($62). It amazes me they(Ben Q) put out products that cannot handle Windows 7 64 bit, 5 years after it was released.