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| - Another "agree" on the below; when the service works, it's fantastic. When it doesn't, hooooooh boy.
I've been using Car2Go on and off for a few years now (less, now that I moved outside of the home zone) and absolutely love the convenience of it. And I LOVE that you only have to pay for it when you use it; no awful mandatory monthly fees! It's convenient, useful, and a great, GREAT alternative to Calgary's very sad public transit system. It was rare to be faced with a situation where there wasn't a Car2Go within walking distance, which I really appreciated.
In the past 8 months or so, I'd seen a heavy incline in the number of issues I'd have when it came to signing out of the car. On more occasions that I can count, it couldn't connect to the system so I'd have to call in, wait on hold for awhile, and get them to help me end my ride as well as refund me the $5 or so spent trying to sign out and waiting on hold. Their customer service was always fantastic and while the issues were a big nuisance, their reps were always quick and efficient.
The connection issues as well as the state some users leave the cars in (smoking , garbage, etc) can get pretty bad, but overall I love this service. I just wish the home area stretched further south so I could actually still use it regularly!
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