My husband called and set an appointment for basic 15,000 mile service at Chapman Hyundai of Scottsdale instead of the normal one we go to in Tempe, which didn't have any available appointments on the day he wanted. When he arrived at the dealer service entrance not one single service manager or rep came out to great him. He finally walked up to a door and the service rep told my husband that he was a Volkswagon and should go to the "other side" for Hyundai. My husband then walked to the other side like he was told and not a single service rep came to help him. Even after knocking on a service rep's door he was not helped. After 10 minutes, he drove away. Simply the worst customer service we have ever encountered.