Go here often, food is usually prepared correctly and is good. Although all the young employees are much more interested in, and busy with, chatting among themselves.
My last sandwich order to go I took back to my office and discovered it was dry, no mayo at all. Just the meat and tomatoes. The employee who prepared it seemed annoyed at having to stop her conversation with her coworker to make my sandwich. She was not rude, but was barely cordial.
I'll keep getting food here. I love Jimmy John's, this one just needs to work on customer service.