Take ikea for what it is. Affordable furniture but not customer support/ service. Bought a couch a week ago and the chase wasn't in stock, we came to find that out after 15 minutes with a wharehouse employee fixing what the floor employee messed up with our pick up. I was told it would be there the next day, then later told Wednesday and then Saturday and now here I sit a week later with no chase and not able to get help from a manager nor will they even answer the phone. They might pick it up and you can here them chatting it up but that's it.