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| - I was just there this afternoon for an appointment and left in a ball of tears! Never have I experienced such poor customer service. I booked an appointment two weeks ago to come in today to begin my bridal gown search. I called prior to my appointment in regards to a specific dress that I found online and wanted to make sure they had for me to try on when I came.
I've spent hours searching online to find the dress that would be the perfect one for my big day and was really excited about that dress specifically.
When we came in for my appointment at 2 (the only time that worked for all 4 important women in my life), it was a mad house. Understandably since it is about to be prom season, however, I expected a little more effort on the part of the associate, Sarah, who was assigned to help me.
When she introduced herself, we were looking for the dress I had planned on trying on and it happened to be in the clearance section which was a pleasant surprise for how amazing the dress was!
She told me that I should stop looking at the other dresses in the clearance section and go start with the designer dresses up front. This is the first thing that turned me off. She never asked what I was looking for and never even asked me what size!
Finally after my group had selected four dresses for me to begin with, I wanted to start with the dress I had been looking the most forward to! Unfortunately due to the mermaid shape (it was slightly too small to fit over my butt) and the fact that the dress was clearance, they didn't have any other sizes available to try on. The associate quite literally told me, "oh well, I guess it's just fate." And moved me on to the next dresses.
I tried on all the other gowns and there was one that was Okay but when I told her I want to try the trumpet/mermaid style and that our theme was old Hollywood, and I listed out to her the details I wanted, ruffles, sparkle, feathers. No lace, no pearls, no rusching. EVERY SINGLE succeeding dress she brought me was lace and pearls and even after my mom spoke to her about her not actually pulling anything that I was asking for, she continued to pull lace and ball gowns covered in pearls and rusching like we said we didn't care for.
I was made to feel like I didn't know what I wanted or how much I was willing to spend to get the right dress (I already have a large line of free and clear credit with David's so price is NOT an object for me).
Overall, I, as well as my family, were absolutely disgusted by the entire situation and how poorly we were treated. I will NEVER Ave returning to the Robinson David's Bridal again and will instead, drive 30 minutes farther to do business with the amazing women out at the David's Bridal in Monroeville.
Thank you David's in Robinson for making what was supposed to be a fun memory with the important women in my life absolute misery. Never again.
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