Was there for spring break. The line was short but still took forever and once we got to the counter we figured out why. They ask you a ton of irrelevant questions and ask you if you want like 5 different kinds of insurance. I told her I didn't want the insurance and she asked if I wanted to waive it and I said yes, which apparently meant charge me $158. I tried to ask her about the amount when it came on the screen but she was coughing and had to go in the back for a few minutes and it was all over after that. She took us for the $158.
The car was stained inside and she never explained that we had to do an inspection on the vehicle by ourselves. Budget has refused to refund me the waiver money.
Our flight was cancelled so we rented a car from Enterprise. Staff was friendly, no high pressure insurance sales, and they had someone with us through ever step of the process. I would definitely recommend Enterprise.
As for Budget, I will never use them again.