When you first walk in you are in a blissful environment. The spa smells like a spa. The music is calming and the atmosphere is nice. I enjoyed the massage and pedicure I had done here. The staff is friendly although I really think they're a little under-staffed. There should always be someone working at the reception desk and guests should not have to wait 15 minutes to pay or book appointments. I prefer having a locker room with a robe and slippers provided and a shower. I would go back because I did enjoy my services there and I don't need to shower immediately after my massage because I only live about 7 minutes away anyway. Other than the lack of staff and locker room it is a nice place to go relax. :)