I have gone to this grocery store for years. I have generally had positive experiences. There was one rather unfortunate incident. I brought my service dog into the store one morning. An employee who was obviously ignorant of Illinois law involving service dogs and of this store's policies harassed me. She actually removed the two grocery items from my cart and screamed at me. It was embarrassing.
I still gave this store a five star rating despite that nasty woman.
The reason the store gets a five star rating is because the store manager. He handled it very professionally. And when I came back in and talked to him about her actions he apologizes. An apology goes a long way with me. He met my service dog and so did several other employees. And told me my service dog and i were always and still are welcome to shop there.
Plus this store gives thousands of dollars of food to local food pantries a month! What an asset to our community!