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| - I found Harvil's per my mechanic's, Dave over at IMM, recommendation after I'd been t-boned in my MKIV VW Golf in a parking lot. I'd never had body work and had no idea what to expect. VW's in case you don't know are very finicky vehicles, it takes a special finesse to work on them - that and sing kumbaya since they don't make valium for cars. Dave's worked on my VW (the car's name is Conrad) for 5 years now so I knew he thought Harvil's was up to the challenge of dealing with my anxiety attack prone car. I felt bad Conrad got beat up so I got him some premium gas a consolation prize & told him he was going to have a spa week over at Harvil's.
I called them and was able to set up an estimate time within a day or two. The shop is behind the Vet's office and is really a strip of businesses. Harvil's (what you will see anyway) is two big shop garage doors and a small (maybe a large restroom size) office. As a female a lot of shops like this have a tendency to "dumb it down" with females, not this shop. They took the time to explain what needed repaired versus replaced, etc. Nick Harvil did all of this and then Tim Harvil handled the completion. I got lost on my way there and showed up 30 mins after the time my estimate was scheduled for (I apologized profusely for my tardiness.). I fully expected to be told they were busy, being late was my fault, and to come back another time. Didn't even phase them that I was late.
The cost was a big concern to me. At the scene the person that hit me admitted fault & did not want insurance involved - then flipped the script saying I hit her. When Harvil's asked - I explained I wasn't sure what insurance this was going through mine or the other party's and told them how the other party was trying to turn it around claiming I was at fault. They were very receptive to this and told me they did not believe I could be at fault in any way based on the damage/location of the impact. It was explained to me that my insurance would likely pay then go after the other party/ their insurer to recoup the loss. After my insurance investigated - I was told verbatim information that Harvil's told me. Some body shops gouge you but after my insurance stepped in with the same info, I knew I could absolutely rely & trust on Harvil's. They were honest, didn't give me the run around, accurate, and very knowledgeable.
When I arrived they started talking to me as if I was an old friend - very friendly and courteous. They took pictures, gave an estimate, told me when they would have shop time available, etc all within 30 minutes (if not less). I learned it's a family owned business that has been in the valley for about 30 years.
My insurance also sent an appriser who came up with $2400 in damages while Harvil's came up with $2100 for the exact same work. Needless to say, they were perfectly ok with my vehicle being repaired there. They told me 5 days, pick it up on Friday after 9am (I was so happy this wasn't a wait till 5pm when we are about to close kind of shop!), and sure enough it was ready to go. My front passenger door had to replaced, the rear door was mostly touch up (re-paint as well), and my rocker needed a repair & unibody pull.
My insurance arranged for a rental which picked me up. While talking to the Enterprise Rep., I asked if Harvil's was a place a lot of the customers used. I immediately felt even more comfortable when he told me that they do a lot of business with Harvil's and people rave about them. I had to drive some Chevy Cruze around all week that shifted like hippy hop and you don't stop, all the while imagining Conrad was getting poked and prodded like he was in the TSA line.
The car looks really good, amazing actually. I had some damage to my rocker from a jack slip (that was not part of my accident damaged rocker). When I showed up Tim told me they went ahead and fixed it at no charge while working on the other areas of the rocker! Conrad also seems to be happy with the repairs. He's cruising like his sassy spunky self again. Very happy with this shop and I hope I won't ever have to go back but this is the place I will tell all my friends & family to visit.
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