maybe i have just had a lot of luck, but i've definitely never encountered a rude or unfriendly employee in all of my experiences coming here.
the decor is super sweet and comfortable, not much seating but if you come at a good time you may get a seat on one of the benches outside. as far as vegan flavors, they don't have the most extensive menu, but their milkshakes are to DIE for! cookies and cream is fantastic and big!
they have absolutely delicious vegan ice cream sandwiches as well. seriously, crave worthy. they come in vanilla and chocolate, while i haven't had the chocolate, if it's anything like the vanilla then you will be a very happy camper! these are a great size as well!
at the end of the day, i can never wait for this place to open after winter and it's definitely worth a try.