I called Chapman Mazda on a Saturday afternoon to see if they had a service or advice to wash the undersbody of my Mazda Miata. I recently bought the car from another dealership and was told by my mechanic that the underbody was caked with old oil so I wanted to get it cleaned so I could watch for any oil leaks.
The first time I called I dialed the operator's extension. When I told her what I was looking for she just asked "what?" When I started to give her a more detailed explanation of what I was looking for, she cut me off mid-sentence and transferred me to someone's voicemail box without telling me who it was or if/how they could help me. I didn't leave a message and called the operator's extension back thinking it was maybe a mistake. The operator picked up again and said i needed to call service. I called the service department and it rang over and over again with no option for a voicemail. I decided to say "screw it" and try to find a service on my own.
After some digging I was able to find a location in Phoenix that offered an engine cleaning/underbody detail wash service which has been a major help. I love the Miata and will probably want to buy another one (or more) in the future, but probably not from Chapman. I can't totally rule them out because I haven't been in to the dealership, but the treatment I got over the phone for a simple question was enough to steer me away.