I am a loyal TW customer for the 4 cars I have but not at this location. Have a hybrid that needed work so this is their only hybrid shop in town for TW. My regular TW shop told me to call them. Spoke to service rep on phone regarding work that needed to be done. Had a quote from dealer and wanted to see if I can save some money and have TW do the work since I'm a loyal customer. Gave the rep all the info on what work needed to be done he said that he called dealer for parts and the department was closed and that he would call them in the morning and then get back to me with a price. Well that never happened, I guess I'll be going to the dealer to have work done since service reps in this shop don't do what they promise.