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| - I've eaten at this location a couple times. Not impressed. We've ordered take-out from this location 3 times, and definitely not impressed. Just because it's a regular place and not some 5-star rated restaurant doesn't mean that you can't get good service and food.
For food, it's fine. It tastes like the other I-HOPs that I've been to, and I would give it a 4 star. As for service, I give this a 1-2 star. It's not that they are rude, but they don't pay attention to detail, nor is it really customer service oriented. I get the feeling that it's just a job and being mediocre is okay, that you don't have to do better than that.
How you do things at a lower level is how you will do things when things are better. If you're a jerk at a low level, you'll just be a bigger jerk at a higher level.
The first time ordering online, we arrived to pickup our order a few minutes after it said it would be available. We proceeded to wait another 30-45 minutes and it was NOT busy in the restaurant. I don't think they really cared and we did ask why our order was taking so long. No apology or anything. It's like it was the norm.
The 2nd time, it didn't take quite as long, but they didn't get the order completely right.
The 3rd time, last night, they didn't get the order right. They forgot to add gravy to the chicken fried steak but I did ask about the gravy before I left and the guy said it was in the bag without checking. It wasn't and my husband and son went back to get the gravy. The gravy was bone cold. Then we realized the pancakes my son ordered, NY Cheesecake Pancakes, well, the cook decided to change the order to Strawberry Pancakes instead. Thanks.
Denny's has consistently been better for us. The I-HOP location at Elliot & Alma School is much better. Though this I-HOP location is the closest for us, it's far better for us to go to a further Denny's or other restaurant for take-out.
The service here, they just don't seem to care from the manager on down. And, I can see that many other reviews similarly agree. Sorry, I tried to give you a number of chances to prove that it was just a one time incident, but it seems this is how you guys operate business normally.
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