Our sales clerk I believe his name was JT, was very friendly and professional. Above all, he did not try to upsell us at all. Infact, our fixed flat tire and tire rotation were completly FREE!!! We went in with a flat tire, and we were gonna just simply buy a replacement tire. JT said he would love to sell us a tire but that it might not be nedded if the tire could be fixed. After taking the car info, we waited approximatley 20-30 minutes. Afterwards we received our car with the tire as good as new. THANK YOU SO MUCH DISCOUNT TIRE!! We will definitely be coming back! Hopefully not too soon though