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| - While it's a middle-aged hotel, the gracious staff more than compensate for the few wrinkles showing in its infrastructure.
Nearly every person we encountered was friendly and welcoming.
One of the valets opened the door for us and humorously commented on the Arizona heat. The front desk staff quickly processed our online check-in. Ivan from maintenance came to our room to fix the running toilet. He identified the trouble immediately and fixed it within three minutes. Even a landscaper from an outside contracted company saw us walking toward the elevator, so he pressed the down button immediately, and the elevator doors opened just as we approached. He made me feel like a Jedi Knight.
There were two staff members who made our stay particularly memorable. James, the Lobby Ambassador, and Marianne, a server in the breakfast buffet.
Every time I ventured into the lobby, James greeted me and asked if there was anything I needed. I certainly hope he gets paid well for his talent at reading people.
For breakfast, I asked to be seated at the comfy chair/coffee table/sofa area of the dining room just so I could read chapter one of Go Set a Watchmen quietly. (Thank you Hilton for providing complimentary copies of The Wall Street Journal to your guests.) The chilly hostess seemed put-off that I didn't want to sit at a table in the dining area. I'm not sure how my request throws off her system, but I decided to ignore this one person who seemed befuddled and just grab some breakfast and coffee.
And that's when James appeared again. He's a hospitality ninja! He checked in on me as I was eating and reading. What a beautiful person. He saw that I was reading, so he kept his interaction short, but I think I could chat with him all day. He must have fascinating stories about the variety of people he speaks to every day. Where they come from. Why they're traveling. His stories would make a fantastic blog!
Now Marianne. Another fabulous human being! She heard me say that I preferred to sit somewhere quiet so she moved a place setting over to the coffee table. She checked in on me without being intrusive. And when she saw me grabbing a coffee to go, she offered to get it for me. We had a short, but genuine conversation. Marianne understands the true nature of hospitality. Our conversation was abbreviated by the hostess giving Marianne the stink eye, so apparently she needed to get back to the kitchen. While the young hostess looks attractive, Marianne is the beautiful soul in the breakfast buffet.
The bed was quite comfy. We had a room facing the inner courtyard and pool area. While we could hear some music from the people using the pool, it was quite subdued. Background white noise. We spent one night here and woke pleasantly rested. We would stay here again.
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