I always use the online app to check myself in. I am glad that I do. You can see how long the wait currently is and if anyone comes into the store while you're driving there you are still taken care of before them. This location can get crazy busy sometimes and it's nice to know where you are in the line.
The staff here is very friendly and and always welcoming. This is by no means an upscale salon - that being said, you sometimes get what you pay for. I am a guy and my hair grows fast, so even when I get a not so great haircut, I can live with it for a few weeks. After going a couple times - I definitely have my favorites. If you find someone you like, they are usually working often and you can call ahead to see when they'll be in.
In the last year they did a remodel of the store and all of the finishes are very nice. It always appears clean.
Sometimes they do $5.99 haircut sales which is awesome! Normally a haircut is $13. When they have the sale they are usually pretty packed though.