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  • Took my husband for a spa day for his birthday. The entire experience was awful and disappointing. Got a call before we left telling me I can't have massage because masseuse called off but my husband can. I agreed to a longer facial and neck/foot massage just so I didn't have to ruin his birthday plans. . Was told they'd also throw in an expensive facial mask and arm massage. Once we got there the receptionist didn't know how to confirm our certificate and made us feel like we were somehow to blame. Finally she figured it out. No apology. Lunch was a joke. Salmon salad had a 2x2 piece of salmon and spinach. That's it. It took 30 minutes to get it and there were only 3 tables of customers. After checking in we were taken upstairs to wait for our facials and my husband's massage. The room smelled musty and I got bit by some sort of gnat. My husband went for his service first and I waited for 20 minutes before the aesthetician came to finally get me. Once I laid on the bed in the room I thought it would break it was so rickety. The shoulder/arm/foot massage never happened. It was a gentle rubbing instead of massaging. The lotions smelled like cheap granny rose perfume and the facial technique was just rubbing my face but with lotion this time. Upon checking out, the clerk (possibly the owner) asked how everything was to which I responded "uh sort of ok". She didn't even react. Could care less. I tipped all the employees 15% because I can't stiff a service worker, but now I'm regretting it because every one of them was horrific! Don't go here. It's gross (cob webs, broken waterfall fountain, broken whirlpool, peeling paint, musty smells, gnats) a waste of vacation time and most of all a waste of a birthday celebration and money. Disgusting!! This place should be closed down!!!!!!
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