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| - A complete letdown! This place just goes to show that everything that glitters isn't gold.
A friend and I wanted to go here after passing by on our way to Owen's Bagels (which is amazing).
Firstly, this place is more expensive than most other nail places in Charlotte, but I was okay with that because it looked so pretty inside. We started by picking a color from their floating display and most of the polishes there looked old and had separated from sitting so long.
We didn't wait long for pedicure chairs, but that's where the problems started; I noticed my pedicure tub looked dirty at the bottom like it had some leftover lotion and residue from the last time it was used. The next issue is that the jet function as well as the lights didn't work on my tub, but I was ok because the water was a good temperature.
We received our mimosas and I went to put it in the tray on my chair and noticed just how disgusting that portion was as well (spills, stains, and even some leftover hair). I was ready to leave then, but my friend wanted to finish her drink.
Our nail techs sat down and started doing their thing, but about 5 minutes into the massage the nail tech was done with the pedicure and was ready to paint my nails.. mind you she didn't clip my nails or even asked if I wanted them clipped, nor scrubbed my heels. I asked her to do both and she seemed to get agitated. My nails were cut jagged and uneven and she didn't want to use the proper tools to scrub my heels so I ended the pedicure and paid the full $25 before she painted because I don't want to risk it being a complete disaster.
I don't feel I should've paid the $25 but I didn't want to argue with anyone. I ended up going to another nail salon, getting my pedicure completely redone and a manicure, and there they told me they are friends with some Polished employees and that they are on a 15 minute time limit with each customer.
Such a disappointment and sad to say I'll never visit this location again.
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