UPDATE: The City of Toronto apparently shares my issues with their cleanliness. They just (April 10) received a Yellow Card from DineSafe for 6 infractions....
I have a pretty mixed take on this place...some good, some bad, some inbetween.
The COFFEE: Underwhelming. I've bought beans for take-out here, and despite the presence of a coffee roaster right next to the counter, they never seem to be freshly roasted. I wonder if it's only for decoration?
A recent gripe. The coffee condiment station was absolutely disgusting on my last visit (see the photo I posted). The white and brown sugar bowls were 95% empty and what was left was crusty and gross. The towel they'd left on the station was disgustingly dirty. And who knows how long the milk and cream had been left out without any refrigeration and not in a vacuum sealed container. Poor hygiene.
The FOOD: The crepes can be pretty good. They're reasonably priced and pretty tasty. Nice mix of savory and sweet. Not exactly haute cuisine, but it works. The honey balls are pretty sickeningly sweet...unless you have a crazy sweet tooth, I suggest avoiding it.
The STAFF: The staff seem to live on another planet. They rarely seem happy to serve you and often the most simple requests flummox them. On my last visit, the woman behind the register had such poor English that we had to resort to writing messages on a paper pad.
OVERALL, I would have given this place 3.5 stars when I first started going there, but it's on a downward trajectory. It used to be a nice alternative to all the chain coffee places nearby. Given the hygiene issues and the poor coffee, I may start finding other nearby places to patronize.