I don't make appointments, I just walk in when I have time and the longest I've ever waited is about 15 min. They are friendly and do a good job. I get gels and go back about once a month. I start with short nails and a light color and let them grow out. My nails don't chip in the mean time. The only thing I'd change is maybe add a TV but other than that it's nice, close, convenient and friendly.