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| - Sanderson Ford is a business with no professional integrity. Period. Their service department operates on a system that includes underestimating the cost on repairs so that they can get the vehicle in their shop and then increase their actual billings by $20k+ at the end of the day. They know the game and they will screw over anyone who dares let their guard down around these "professionals".
David in their service department is a liar and a cheat. Unfortunately for us, our only contact with Sanderson has been David because everyone else is conveniently unavailable at all times. Our most recent problematic experience stems from Sanderson getting their grubby paws on our damaged vehicle over three months ago and lying to our insurance company about the price to perform the repair work. After months of David refusing to give us a timeline for the work ("Uhhh, dude, I don't want to give you a timeline because if I don't meet it, you'll be upset."), Sanderson now pops up and demands an additional $15k+ to release our vehicle from being held hostage. Our insurance company, who would have just totaled out the vehicle based on the final bill, actually stepped in to cover the difference. After speaking with David today, we find out that he is sure that the vehicle is not completely repaired but he can't bill to it anymore and is sure that "it will be fine for now."
When we headed to David's maintenance area (a mess -- what a surprise), we meet his mechanic who tells us, "Oh man, I hope this starts. It hasn't been running right." Without saying it directly -- Sanderson doesn't spend money on ethics classes but they sure do teach their employees how to deflect -- we understood from our conversations with David and anyone who is available over there (which, as I mentioned, isn't anyone of consequence, it seems) that the vehicle was still not repaired but they were ready to get it out of there, surely because our insurance told them they weren't getting any more money out of this one. We ended up leaving our truck there for the insurance company to battle out the issue. David was more than happy to move on to his next mark so we completed our visit chatting to the secretary.
I can't emphasize enough how strongly I oppose dealing with Sanderson Ford. That place is all marketing but, underneath, are the epitome of the shady used car lot/predatory used car mechanic. And if anyone over there ever asks why you're so weary when dealing with them, you tell them you heard about my experience and you'd rather not be taken advantage of by those crooks.
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