I purchased new tires and an alignment at this location. They were helpful in the selection process (I am a picky shopper when it comes to upgrading my car) and were very aggressive on pricing once I made my choice. Plus, they bent over backwards more than once to help me out after the sale. Example one: my car took a little more work than anticipated for the alignment, so they worked past their closing time to get it right without complaint. Example two: I called them when I picked up a nail in one of my tires, and they squeezed me in during a very busy day to get it repaired and to rotate the tires. Before this purchase, I had primarily used discount tire in the past. I went with big o this time based on a recommendation from a friend. Unlike some of my favorite retailers, they have the right equipment to do proper road force balancing on the tires (costco and sams did not, hmmm...) and have an in house expert for alignments. Plus, they provide great pricing and excellent support after the sale.
I can't comment on their other repair/maintenance services, but I would not hesitate to recommend this particular Big O location for tires. Thanks, guys. You've earned my repeat business.