When we entered the store, we were greeted by a very polite gentleman, Bill Zhang. He left us alone until we had questions so we didn't feel any undue pressure. Bill listened to exactly what we needed and could answer any of our questions and also taught us a lot about the furniture. We weren't expecting to buy, but all our boxes were checked so we bought a sofa, chair and ottoman! We wanted good quality leather, a bit of higher legs and a certain size.