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| - After reading a review of them in the Plain Dealer, I finally decided to stop by this new bakery this evening.
We strolled in and started perusing the offerings in delight when suddenly the woman behind the counter curtly stated, "sorry we are closed".
ummm, huh??? It was barely after 9pm on a Saturday night, the place was filled with people, and the doors to the place were open. Anyway, the employee stated that they had closed and insisted that we could only buy something if we had exact change.
What a joke! As a small business that is how you treat your customers? If you are closed, then lock your doors to incoming traffic and make it clear that you are not accepting business. If you fail to do this, DO NOT take it out on your customers and refuse to serve them.
I was uber disappointed at Luna's lack of service since I've read so many good things about that and finally decided to make a trip out.
Thanks, Luna, for your delicious treats but seriously, work on your service because I certainly won't be back and will be telling others about your faux pas.
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