I booked my husband a room for his trip to Phoenix. Since he wasn't going to be renting a car during his stay he needed a hotel with free airport shuttle.
On the day of his departure I contacted the hotel to confirm his reservation. All was set and the hotel rep said my husband should call for the shuttle after he arrived at the airport and had collected all of his luggage. I asked her how long the shuttle would take, she responded 5-10 minutes, depending on how busy they were.
Upon arrival and luggage in hand, my husband called the Radisson as instructed and requested a shuttle. After 15 mins, no shuttle had arrived. So he called again..... And again.... And again.... Finally after 1 hour of waiting, the shuttle had finally arrived.
Once at the hotel, he was greeted by Eric at the front desk. He spoke very highly of Eric and said that he offered exemplary service. Eric was very apologetic and explained that the two available shuttles were extremely behind due to several delayed flights and having to transport airline staff from the airport to the hotel. In addition to an apology, Eric was also very accommodating and made every effort to ensure that my husband enjoyed his stay. My husband raved nonstop about the room, amenities, and the friendliness of the entire staff.