My experience with this PepBoys Service Dept. was a great one. I had my car there twice in a weeks time for two different issues. Brake issue was taken care of with a fluid exchange in a very timely matter. I wish I could recall that mechanics name. Natalie, the service desk gal is wonderful, very helpful, and has great customer service talent. My 2nd issue was a gas vapor smell. At first, they thought it was the fuel hoses which we couldn't find anywhere in town, but after I left my car, the mechanic.. ANDY...(who is awesome) did some more checking and figured out my problem. I was looking at a $350+ bill and he called me and told me my car was fixed and I could come pick it up. He told me it was going to cost me $10.80 for a new gas cap. There are not many places that would do what he did. Andy is my go to guy now for my car issues. This Pepboys has the best people in the service department. I would recommend this store to everyone I know.