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  • What good is the ice cream if the service sucks? The first thing I noticed when I walked in was two employees looking at their phones. But read on...it gets better. First off, they got rid of the mural. Sigh...but at least they moved it to Merrick House so it's still in da hood. The old Tremont Scoops used to weigh your sugary concoction. Now they go by scoop size. Fine. They BUY all of their ice cream. Nothing is made in-house (sounds a bit chain-ish to me, which I don't like). They didn't have a sugar-free option either. Ding. Now here's where I get salty...we arrived at 8:55pm on a Thursday night. By the time we got our ice cream it was 9pm. Would you frickin believe they dimmed the lights, turned the chairs upside down on the tables, and all but swept us out the door with the damn broom? Seriously...I don't recall asking for my ice cream to go on a cold, rainy, 44 degree night. You have some customer service lessons to learn, Tremont Scoops! Until then, I will frequent Churned which makes its own ice cream and lets customers enjoy it even past business hours...and it's only a few blocks away.
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