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| - C rehearses for his improv troupe on Mondays. After K and I picked him up he wanted to go to Chili's. This location is on our way home so instead of driving up to the one by Chandler Fashion Center we stopped here. Big mistake.
Our server was Matthew A. Well, he was one of 3 that he told us would be helping us. I don't remember the others names BUT when a server tells you that 3 people will be taking care of you service should be phenomenal? It was far from it. It was S L O W plus we had an incident. Our entire meal took just under 2 hours. We were sat at 7:15 and we paid our bill at 9:06.
First, the food. K and C ordered the 2 for $20 deal. This deal starts out with an app and we chose the chips and Guacamole. Probably the best part of our entire meal.
K ordered the Chicken and Pork Fajitas. Her dinner came out far from sizzling and the food was floating, literally, on the skillet. It's protein, bell pepper and onion strips. Where did all this liquid come from. She sent it back. Her replacement skillet came out super hot, sizzling, and there was a good amount of protein vs veg. No liquid either.
C ordered the Bacon Burger, medium. The patty was properly seasoned and cooked properly as was the bacon. This was a replacement burger as I will explain below.
I ordered the 3 for me deal. You get 3 items for $10. It's a very good deal price wise. I started out with a nice little side salad. All of the items in the salad seemed fresh enough. I ordered the Pork Fajitas. My skillet did not have the liquid problem that K's did but the amount of food on the skillet was pathetic. It appeared that someone had already eaten half of the food and then brought the rest out to me. Also, mine was not sizzling either. I sent mine back as well. The replacement skillet was sizzling and the portion size appropriate. Although I do feel as though the kitchen cooked up half a batch, tossed my original order in the pan to warm up and then tossed it all back on a super hot skillet. No Bueno.
My little 3 for me deal also came with a small portion of the Molten Lava cake. I'm not a dessert eater but K and C enjoyed it.
So, why the 1 Star. When the server brought our tray of food our fajitas came separately. They were placed in front of K and I and when the server lifted the side items that came with the Fajitas off the tray, C's burger plate flew off the tray. Yep, on the floor, on me, on K. Grease, Catsup, stuff... Matthew apologized and a replacement burger as well as our replacement Fajitas were brought out as quickly as they could be. However, what was not fine was how the situation was handled. It wasn't. Now I have to pull out my restaurant consulting cap and explain something. Any time something is spilled on a guest, REGARDLESS of what it is, a manager should be brought to the table to discuss the situation with said guest. No manager came. My clothes and K's clothes had grease spots on them. And, to add insult to injury, our bill came and everything was on it. Now granted, I'm not expecting to eat for free but some sort of future use gift card or discount for our cleaning bill or to just acknowledge that Chili's and Matthew were sorry for our experience would have been a nice gesture. We did not want to spend 2 hours, on a school night, eating at Chili's nor walk away with soiled clothing. The food we ended up eating was fine, but the damage had already been done.
Lousy management and Server Training. Great Pricing on Deals. Good Food. 1 Star.
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