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| - I started going to Alta Vista in 2007. At the time, I had only one dog and the service each time we went was decent. However, in the four years I've been going there, we've NEVER seen the same doctor twice.
I now have a second dog, and took him to AV for a semi-severe case of demodex. They prescribed a topical treatment, antibiotics, and shampoo--nearly $300 in meds. Treatment did not work, and we returned after several weeks, after noticing his condition was actually worsening. At his follow-up, they prescribed him ivermectin, and we were given NO WARNINGS of potential side effects, other than diarrhea or vomiting. OUR DOG WENT COMPLETELY BLIND WITHIN ONE WEEK OF TAKING THE MEDICINE.
When I took him in to figure out why he was now BLIND, the owner of the establishment came to speak to me, and did not offer so much as an apology for his staff not explaining the potential risks of the medication. Instead, he asked me why I waited so long to bring the dog in, asked if I had considered something else made him go blind (he's a puppy, less than a year old, and showed no signs of vision loss or impairment prior to the invermectin treatment), and--when I referenced ivermectinfordogs.net which says the drug should never be prescribed to German Shepherds, puppies, or mixed breeds, he said, "Are you even sure he's a German Shepard?" Instead of owning up to his staff's mistake, it was as if I was in a court room arguing legal responsibility with someone who's obviously been down the lawsuit road before. He literally told me, "If we took the time to explain all the potential side effects, we wouldn't have time to see the other patients, and no one would ever buy any medicine." I didn't need a three hour consultation. I needed a piece of paper that says, "YOUR DOG COULD GO BLIND FROM TAKING THIS." The consumer deserves a right to make an educated decision based on the risks and benefits of any drug. I was never given that opportunity.
At the very least, own up to your negligence. At least pretend to have compassion for our situation, that our puppy is now blind. Don't accuse me and try to shift blame.
Like the other reviews I'm reading, I could go on for pages. In a separate incident from what's written above, my 14-year old dog had blood in her urine and I called the vet in a panic (as this was not the first time it'd happened), was told they were "very busy" and that a doctor "would call me soon." No one ever called me back. I used to spend THOUSANDS of dollars a year at this place, and no one can even return a phone call.
Their hours are great, which is probably the only thing keeping them open. They are overpriced, unorganized, and generally seem to have a lack of genuine concern for their patients. While there are a couple staff members who seem to actually have a passion for what they do, the owner is not one of these people, and his primary objective is to make money--even if it means cutting corners that ultimately his patients end up paying for--sometimes with their lives, or in our puppy's case, with his sight.
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